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PRIVACY POLICY

Last updated: 16 Oct 2025
Contact: contact@apmsetting.ai
Registered address: Unit B, 11/F, Yam Tze Commercial Building, 23 Thomson Road, Wan Chai, Hong Kong – Company No.: 77715505

1. Data We Collect

  • Account: name, email, company, billing, support interactions.
  • Service: Instagram DMs (text/emoji/attachments not analyzed), voice messages, Instagram IDs, conversation/qualification stats.
  • Technical: device, IP, logs/events for security & diagnostics.

2. How We Use Data

  • Provide, maintain, and secure the Service; support; prevent abuse.
  • Generate automated replies using AI (only data necessary for inference is sent to the AI provider).
  • Produce non-identifying usage statistics for your dashboard; meet legal/accounting obligations.

3. Legal Bases (EU)

  • Performance of contract; legitimate interests (security, abuse prevention, product analytics).
  • For Customer DMs, we act as processor on your behalf.

4. Sharing (Sub-processors)

  • We use trusted providers as needed, including:

    – Hosting: Render — EU (Frankfurt).

    – AI inference: OpenAI (only necessary prompts/metadata are sent).

  • A current list is available on request.

5. Storage & Transfers

  • Primary hosting in the EU (Frankfurt).
  • If a transfer outside the EU/EEA is required, we apply appropriate safeguards where legally required (e.g., standard contractual clauses).

6. Security

  • We apply appropriate technical and organizational measures to protect personal data, but no method of transmission or storage is completely secure..

7. Retention & Deletion

  • DMs: kept 12 months by default.
  • Logs: kept up to 90 days.
  • End of contract: Customer Data deleted within 30 days (backups purge on their normal cycle).
  • Export: no self-service; reasonable assistance on request (no custom development).

8. Your Rights & Requests

  • For access, rectification, deletion, portability or objection, contact contact@apmsetting.ai .
  • We assist Customers (as controllers) with end-user requests about their DMs.

9. Children

  • Not intended for individuals under 13; business use only.

10. Changes

  • We may update this Policy; “Last updated” will change and material updates will be notified.
  • Trademarks: “Instagram” and “Meta” are trademarks of Meta Platforms, Inc. We are not affiliated with or sponsored by Meta.
  • Instagram Data Deletion: see /data-deletion (email us; deletion within 30 days; backups purge on their cycle).